International Shipping (Overview)

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• We ship worldwide via EMS (Express Mail Service) by Japan Post.

• In case some countries and areas are suspending EMS acceptance due to Covid-19 pandemic or other circumstances, we ship via YAMATO TRANSPORT courier instead, but please note that there are some countries where neither of the couriers can not deliver. We will continue to update the "Shipping" information as we learn more, so please make sure to check it before shopping.

• International shipments may be subject to customs duties which are levied by and paid to your local customs office. Please see section "Customs Duty Tax". We comply with export compliance and regulations. We make the right export documents, and declare true value. Therefore, we do not adjust no matter what the value is. Adjustment of value can lead to fines and penalties. We appreciate your understanding of this compliance.

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Domestic Shipping

• We use Japan Post mail service.

• Shipping fee is depending on weight. All shipping costs will be calculated at check-out.

• Tracking service is available.

• It usually takes 1-3 business days to get to the addressee after shipment.

• It is not allowed to exclude consumption tax when we ship to domestic addresses.

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Quantitative Restriction

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For the linocut (hand-carved) stamps, there is a limit of two stamps per customer. This may cause you a little inconvenience, but we have this rule to improve the gap between the first shipment date and the last shipment date. Thank you for your understanding and cooperation. *This quantitative restriction is just for linocut - stamp. 

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Note

To be fair, we are not able to accept the order of cooperative purchase (the order which was combining multiple customers orders).

 

Process after Order

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1. I will plan the whole shipment schedule after the session, and inform customers of the shipment date I planned.

2. If your order has no customization, I will proceed as it is without sending you any images.

3. Regarding the order with customization, I’ll create the draft and e-mail you at the latest two weeks before the shipment date. After your confirmation, I will proceed to carve the stamp. 

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• Regarding the draft-check-process (only for the customers who order with any customizations), it typically takes time to finish because I work on them in order. I am going to post the progress on instagram so check it out. 

• Since handmade stamps are not for mass production, I don't have in stock. I make all stamps after the session.

• It could take a few months or more until your order to be shipped out.

• Enter the email address that you usually use so that we can keep in touch smoothly when checking your stamp designs. In case it takes longer time to confirm your design, the shipment date might be delayed.

• If you have any requests to adjust your design, please feel free to let me know. I can accommodate within the limits of options. 

• Please let me know if the shipment schedule doesn't meet your convenience, but note that I can not change to the ealier date.

• Cancelation within three weeks after the order is acceptable.

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Other Note

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• If you purchase both linocut stamps and other items all in the same checkout, all items will be shipped together. If you would like to have the items except for the linocut stamps shipped separately, please checkout individually.

• I'm afraid I cannot create any stamps which is not based on the catalog, nor accommodate the requests beyond the options we provide.

• I would appreciate it if I could post your customized design on social media, but if you’re unwilling for that, please feel free to let me know.

• The copyrights of all the stamps including customized stamps belongs to Hana Rakui. I may produce the same designs for other customers if they request the same customization as you did.

• Neither using the stamps for any business purposes such as logos, packages and advertisements, nor modifying the designs aren't allowed at any time.

• There's no discount system.

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Specification

 

• Linocut

Linocut is a print-making which use linoleum to carve. Linoleum is a stiff, smooth material that is used not only for print making but also covering floors.

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• Wood Handles

Wood handles are made of Japanese oak. Since 2020, I have started to outsource them to the welfare facility in Tokyo, which is good at woodwork. The handles are finished with water-based Urethane varnish.

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• Branding Iron

The iron was renewed in 2020. The former iron was based on the signature written around 2011. The new iron is based on the latest signature, whose capital {R} is shaped like a bird.