CUSTOM ORDER
How can I place an order for Hana Rakui's custom-made stamps?
You can learn how to order our stamps here.
How long would it take to order a personal stamps and have it shipped?
Can I use your stamp as a logo or use for commercial items?
Can you draw a new illustration for a full-custom stamp?
Is there any discount system?
I'm sorry, but there is no such thing as group discount.
Can I make any change order after the payment?
For changing & adding order, please see the store plicy.
SHIPPING & DELIVERY
How do you ship worldwide?
Basically we ship via EMS.
How much does it cost for the shipping fee?
The cost of shipping your order by EMS will vary depending on the destination of your shipping address, and it is based on weight. All shipping costs are calculated at check-out.
How many days does it take to be delivered after my package is shipped out?
However, there is a possibility of big delays, since Japan Post is affected by reduction of flights due to Covid-19 pandemic. At this time we cannot guarantee shipping times, and delivery delays are expected.
How can I track and check the status of my package?
We will send you “Ship out notification” email with the tracking number on the day we ship out your order. Input the number on the following page and you can check the status of your package.
Can you ship the stuff except for handmade stamp earlier?
In case you check out separately from handmade stamps, we can.
When the customer imports Hana Rakui's products, who is resposible for the custom and duties?
In case there are any customs and duty applies to your order, customers are responsible for all the cost. Each country has their own customs and duty, therefore, if you have any questions, please contact your country’s customs and duty department. As the packing list states, the customer is the importer and need to follow the laws of received country.
PAYMENT
What kinds of payment methods are available?
PayPal and Stripe are available. Both of them are reliable international online payment services, and you can use your credit cards and debit card.
For Stripe payment, what kinds of credit cards are available?
VISA, Master Card, American Express are available.
STOCKIST & WHOLESALE
Do you have any physical store in Japan?
No, we don't have any physical store.
Can you wholesale your products?
Custom stamps aren't for wholesale because they aren't for mass production. we wholesale handmade stamps only for the physical gallery where we can hold exhibition.
Is there any store where I can purchase your products?
Yes, there are. Please check the retailer list at the bottom of this page.
EXCHANGE & RETURN
Can I exchange or return the deliveried items?
・Order confirmation number
・Product name
・Detail of the fective item
・Pictures of the defective parts
→Please send us close up pictures as well as the entire of the item
Please note...
We are not able to exchange or refund if it’s anything as below,
・Over 7days after receiving the items
・Used items
・Damaged by customers self
・Exchange to a different item
CANCELATION & CHANGING
Can I cancel my order after the payment?
Can I make any change order after the payment?
For changing & adding order, please see the store plicy.
TOOL & INK
What is the material of your stamp?
Linoreum for the top and Japanese oak for the handle.
What kind of ink is available for your stamp?
Both oil-based ink and water-based ink are available for our stamps.