CUSTOM ORDER

How can I place an order for Hana Rakui's custom-made stamps?


You can learn how to order our stamps here.




How long would it take to order a personal stamps and have it shipped?


It could take maximum two months until your order to be shipped out, therefor, we are not able to arrange or schedule the delivery timing.




Can I use your stamp as a logo or use for commercial items?


All the stamps including semi-customized stamps are under Hana Rakui’s copyright. Using any of stamps for business purposes are not allowed at any time.




Can you draw a new illustration for a full-custom stamp?


We provide semi-custom orders which you can choose stamp designs from the catalogue and add a little custom. We do not accept any full-custom orders such as making totally new stamp designs.




Is there any discount system?


I'm sorry, but there is no such thing as group discount.




Can I make any change order after the payment?


For changing & adding order, please see the store plicy.





SHIPPING & DELIVERY

How do you ship worldwide?


Basically we ship via EMS. For more information, please read section "Shipping"




How much does it cost for the shipping fee?


The cost of shipping your order by EMS will vary depending on the destination of your shipping address, and it is based on weight. All shipping costs are calculated at check-out. For Asia: JPY 1400- For Oceania: JPY 2000- For North & Middle America: JPY2000- For Europe: JPY2200- For South America: JPY2400- For Africa: JPY2400- For more information about shipping service, please seesection "Shipping".




How many days does it take to be delivered after my package is shipped out?


For EMS, It usually takes about a week for the shipment to get delivered.
However, there is a possibility of big delays, since Japan Post is affected by reduction of flights due to Covid-19 pandemic. At this time we cannot guarantee shipping times, and delivery delays are expected.




How can I track and check the status of my package?


We will send you “Ship out notification” email with the tracking number on the day we ship out your order. Input the number on the following page and you can check the status of your package. EMS→ http://www.post.japanpost.jp/index_en.html YAMATO TRANSPORT courier→ http://track.kuronekoyamato.co.jp/english/tracking




Can you ship the stuff except for handmade stamp earlier?


In case you check out separately from handmade stamps, we can. In case you purchased all the stuff in the same check out, we can't separate shipment. Because the shipping fee costs double.




When the customer imports Hana Rakui's products, who is resposible for the custom and duties?


In case there are any customs and duty applies to your order, customers are responsible for all the cost. Each country has their own customs and duty, therefore, if you have any questions, please contact your country’s customs and duty department. As the packing list states, the customer is the importer and need to follow the laws of received country.





PAYMENT

What kinds of payment methods are available?


PayPal and Stripe are available. Both of them are reliable international online payment services, and you can use your credit cards and debit card. The payment will be in Japanese Yen. For more infomation about payment method, please see here.




For Stripe payment, what kinds of credit cards are available?


VISA, Master Card, American Express are available.





STOCKIST & WHOLESALE

Do you have any physical store in Japan?


No, we don't have any physical store. We manage only the online store.




Can you wholesale your products?


Custom stamps aren't for wholesale because they aren't for mass production. we wholesale handmade stamps only for the physical gallery where we can hold exhibition. For other products, we can wholesale. https://www.rakuihana.work/products For wholesale inquiries, please email us and let me know the information of your store (store's URL). I'll take it into consideration, then we'll reply to you. Contact here. *We can't deal with stores that are not independent, such as Etcy, Taobao and so on.




Is there any store where I can purchase your products?


Yes, there are. Please check the retailer list at the bottom of this page.





EXCHANGE & RETURN

Can I exchange or return the deliveried items?


We are not accepting any returns except for defective items. If you received defective items, we will exchange them as soon as possible. Please contact us with information as below in 7days after receiving the items. For refund process, only original payment method to your account is available.
・Order confirmation number
・Product name
・Detail of the fective item
・Pictures of the defective parts
→Please send us close up pictures as well as the entire of the item


Please note...
We are not able to exchange or refund if it’s anything as below,
・Over 7days after receiving the items
・Used items
・Damaged by customers self
・Exchange to a different item





CANCELATION & CHANGING

Can I cancel my order after the payment?


For ordinary items, it's acceptable only before shipping. Usually we ship in 3 business days after order, so please contact us as soon as possible. For custom stamps, you can cancel your order within 2 weeks after you placed your order. Refunds are issued via original payment method of the order. The refund process may take some time depends on your credit card company’s refund policies. It may take maximum 30days.




Can I make any change order after the payment?


For changing & adding order, please see the store plicy.





TOOL & INK

What is the material of your stamp?


Linoreum for the top and Japanese oak for the handle. Linoreum is a rubbercut sheet, one of the materials for printmaking.




What kind of ink is available for your stamp?


Both oil-based ink and water-based ink are available for our stamps. For plane paper, we recommend oil-based pigment ink such as Shachihata Ink Pad & Tsukineko Classique. Learn more here





RETAILER LIST

For current stock ask the each retailer.

 

Japan

CUTE THINGS FROM JAPAN

2-13-18 Yaguchi, Ota-ku Tokyo

DAYS

#103, 3-56-5, Koenji Minami, Suginami Ward, Tokyo JAPAN 1660003

KEIBUNSHA ICHIJOJI

10 haraidono-cho, Ichijoji, Sakyo Ward, Kyoto-city, Kyoto JAPAN 6068184

SHIBUYA BOOKS & SELLERS (SPBS)

17-3, Kamiyamacho, Shibuya Ward, Tokyo, Japan 1500047

SWITCH BOX AKETATE

1-7-21, Rokkakubashi, Kanagawa Ward, Yokohama City, Kanagawa JAPAN 2210802

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Overseas

AIYA BUNGU 愛治文具房

Taiwan

CUTE THINGS FROM JAPAN

Japan

DOT DOG STUDIO 點店文具工作室

Taiwan

GIFT IDEA

Hong Kong

I HAVE PEN STUDIO 拾筆

Taiwan

IKIGAI SHOP

Malaysia

LOVELY ROOOM 美好文具室

Taiwan

NICONECO ZAKKAYA

United States

ONE OVER ONE STUDIO

Taiwan

PETIT ZAKKAYA

Hong Kong

PIPIT ZAKKA STORE

Malaysia

SENLINOLDWOOD

Taiwan

SHIWUTING 什物町

Taiwan

Siiiiibi 拾筆

Taiwan

SIXTHSTREET.39 六街文具房

Taiwan

SMIDA PAPER COMPANY

Malaysia

sumthing of mine

Malaysia

WRITER

Malaysia

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Rakui Hana

Custom Order Session 2020

12. Dec. – 13. Dec.

Handmade stamps are not in stock. 

The prices is based on JPY

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