Question 1

How can I place an order for Hana Rakui's custom-made stamps?

Answer

You can learn how to order our stamps here.

Question 2

How long would it take to order a personal stamps and have it shipped?

Answer

It could take maximum two months until your order to be shipped out, therefor, we are not able to arrange or schedule the delivery timing.

Question 3

Can I use your stamp as a logo or use for commercial items?

Answer

All the stamps including semi-customized stamps are under Hana Rakui’s copyright. Using any of stamps for business purposes are not allowed at any time.

Question 4

Can you draw a new illustration for a full-custom stamp?

Answer

We provide semi-custom orders which you can choose stamp designs from the catalogue and add a little custom. We do not accept any full-custom orders such as making totally new stamp designs.

Question 5

Is there any discount system?

Answer

I'm sorry, but there is no such thing as group discount.

Question 6

Can I make any change order after the payment?

Answer

For changing & adding order, please see the store plicy.

Question 7

How do you ship worldwide?

Answer

Basically we ship via EMS. For more information, please read section "Shipping"

Question 8

How much does it cost for the shipping fee?

Answer

The cost of shipping your order by EMS will vary depending on the destination of your shipping address, and it is based on weight. All shipping costs are calculated at check-out. For Asia: JPY 1400- For Oceania: JPY 2000- For North & Middle America: JPY2000- For Europe: JPY2200- For South America: JPY2400- For Africa: JPY2400- For more information about shipping service, please seesection "Shipping".

Question 9

How many days does it take to be delivered after my package is shipped out?

Answer

For EMS, It usually takes about a week for the shipment to get delivered.
However, there is a possibility of big delays, since Japan Post is affected by reduction of flights due to Covid-19 pandemic. At this time we cannot guarantee shipping times, and delivery delays are expected.

Question 10

How can I track and check the status of my package?

Answer

We will send you “Ship out notification” email with the tracking number on the day we ship out your order. Input the number on the following page and you can check the status of your package. EMS→ http://www.post.japanpost.jp/index_en.html YAMATO TRANSPORT courier→ http://track.kuronekoyamato.co.jp/english/tracking

Question 11

Can you ship the stuff except for handmade stamp earlier?

Answer

In case you check out separately from handmade stamps, we can. In case you purchased all the stuff in the same check out, we can't separate shipment. Because the shipping fee costs double.

Question 12

When the customer imports Hana Rakui's products, who is resposible for the custom and duties?

Answer

In case there are any customs and duty applies to your order, customers are responsible for all the cost. Each country has their own customs and duty, therefore, if you have any questions, please contact your country’s customs and duty department. As the packing list states, the customer is the importer and need to follow the laws of received country.

Question 13

What kinds of payment methods are available?

Answer

PayPal and Stripe are available. Both of them are reliable international online payment services, and you can use your credit cards and debit card. The payment will be in Japanese Yen. For more infomation about payment method, please see here.

Question 14

For Stripe payment, what kinds of credit cards are available?

Answer

VISA, Master Card, American Express are available.

Question 15

Do you have any physical store in Japan?

Answer

No, we don't have any physical store. We manage only the online store.

Question 16

Can you wholesale your products?

Answer

Custom stamps aren't for wholesale because they aren't for mass production. we wholesale handmade stamps only for the physical gallery where we can hold exhibition. For other products, we can wholesale. https://www.rakuihana.work/products For wholesale inquiries, please email us and let me know the information of your store (store's URL). I'll take it into consideration, then we'll reply to you. Contact here. *We can't deal with stores that are not independent, such as Etcy, Taobao and so on.

Question 17

Is there any store where I can purchase your products?

Answer

Yes, there are. Please check the retailer list at the bottom of this page.

Question 18

Can I exchange or return the deliveried items?

Answer

We are not accepting any returns except for defective items. If you received defective items, we will exchange them as soon as possible. Please contact us with information as below in 7days after receiving the items. For refund process, only original payment method to your account is available.
・Order confirmation number
・Product name
・Detail of the fective item
・Pictures of the defective parts
→Please send us close up pictures as well as the entire of the item

Please note...
We are not able to exchange or refund if it’s anything as below,
・Over 7days after receiving the items
・Used items
・Damaged by customers self
・Exchange to a different item

Question 19

Can I cancel my order after the payment?

Answer

For ordinary items, it's acceptable only before shipping. Usually we ship in 3 business days after order, so please contact us as soon as possible. For custom stamps, you can cancel your order within 2 weeks after you placed your order. Refunds are issued via original payment method of the order. The refund process may take some time depends on your credit card company’s refund policies. It may take maximum 30days.

Question 20

Can I make any change order after the payment?

Answer

For changing & adding order, please see the store plicy.

Question 21

What is the material of your stamp?

Answer

Linoreum for the top and Japanese oak for the handle. Linoreum is a rubbercut sheet, one of the materials for printmaking.

Question 22

What kind of ink is available for your stamp?

Answer

Both oil-based ink and water-based ink are available for our stamps. For plane paper, we recommend oil-based pigment ink such as Shachihata Ink Pad & Tsukineko Classique. Learn more here

CUSTOM ORDER

How can I place an order for Hana Rakui's custom-made stamps?

How long would it take to order a personal stamps and have it shipped?

Can I use your stamp as a logo or use for commercial items?

Can you draw a new illustration for a full-custom stamp?

Is there any discount system?

Can I make any change order after the payment?

SHIPPING & DELIVERY

How do you ship worldwide?

How much does it cost for the shipping fee?

How many days does it take to be delivered after my package is shipped out?

How can I track and check the status of my package?

Can you ship the stuff except for handmade stamp earlier?

When the customer imports Hana Rakui's products, who is resposible for the custom and duties?

PAYMENT

What kinds of payment methods are available?

For Stripe payment, what kinds of credit cards are available?

STOCKIST & WHOLESALE

Do you have any physical store in Japan?

Can you wholesale your products?

Is there any store where I can purchase your products?

EXCHANGE & RETURN

Can I exchange or return the deliveried items?

CANCELATION & CHANGING

Can I cancel my order after the payment?

Can I make any change order after the payment?

TOOL & INK

What is the material of your stamp?

What kind of ink is available for your stamp?

RETAILER LIST

For current stock ask the each retailer.

Japan

Overseas

Rakui Hana

Custom Order Session 2020

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